Poly-Props is continuously monitoring the situation around COVID-19 and we are already making steps to ensure continuation of service through the difficult times ahead. We have changes here to protect our staff as well as our customers.
Suspension of Click & Collect Service
To ensure the health of our staff and customer the Click and Collect service will be suspended from today. If you already have a collect order placed, this will still be available to collect.
Express Shipping - UK
Express shipping has now changed from 1 - 2 working days to 1 -3 Working Days.
Shipping - EU
All deliveries to all EU countries are still operating, although please expect delays of between 24h - 72h compared with our normal shipping times.
Changes to delivery procedures in relation to signing for and receiving items
Couriers will not be handing over hand-held devices to customers to capture electronic signatures. Drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
We hope that you all keep safe and healthy! If you would like to discuss anything, please contact us at info@poly-props.com
